Frequently Asked Questions

Can I get a discount?

Absolutely!
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How do I get my download?

Downloads are available once your payment is confirmed. If you paid with PayPal or a credit card on Etsy, confirmation might take a few minutes.

We’ll also send you a download notification email separate from any transaction notification emails you receive from Etsy and/or PayPal.

Please note that you can't download a digital purchase through the Etsy app at this time. To download a digital file, please sign in to Etsy on your mobile browser or a non-mobile computer.

If you checked out as a guest, you'll find a link to download your purchase in the receipt email that was sent to you after purchase. You can do that right from your purchase history in your Etsy profile.